GENERAL INFORMATION

Quick Reference

3-5-Day Standard Production Time : FREE

Setup:  FREE

Personalizations: FREE.  We do not charge when individual trophies have different names to be engraved.

Art Charges: FREE

  • No charge when art conforms to the art guidelines on our website
  • When art does not conform to artwork guidleines:
    • Minimum art charge is $25.00.
    • Hourly rate is $50.00
  • See our Art Specifications page for detailed art information.

Art Proofs: FREE for the first two proofs

  • You don't have to specify type style, size and layout; our art department will do that and send you a proof.
  • If, after the first art proof, you make changes, we will send you a second proof at no charge. 
  • All subsequent art proofs are $10.00
  • Art proofs are provided when requested
  • When art proofs are requested approval must be received before production will start
  • All art proofs are e-mailed

Additional imprint locations:

  • Direct Engraving/Laser on Crystal - $7.50 for each additional location not included in the standard price. 
  • Metal Plate Engraving on Wood, Marble or Crystal - $10.00 for each additional location not included in the standard price.

Order Changes:

  • All changes must be received via fax or email.
  • Verbal changes will not be accepted or acted on.
  • Additional charges may be incurred when changes are made after art preparation has started.

Shipping Charges:

  • Master Carton.  A $5.00 charge per box is added to the invoice for special protective packing to assure safe delivery.
  • Our website will calculate freight charges.  We will notify you of  freight charges prior to shipment, and charge your credit card accordingly.

Rush Charge:

  • Rush charge applies when the ship date is five or less working days from receipt of order and artwork.
  • 20% of order or a minimum of $25, whichever is greater.
  • Be sure to select the correct shipping service (ground, overnight, 3-day, etc.) when ordering to meet your deadline.

Cancellation Charges:

  • All cancellations must be received via fax or email.
  • All costs incurred prior to order cancellation will be charged.

Returns:

  • We will accept damaged or incorrect orders for repair or replacement with prior authorization. 
  • Contact customer service for a Return Authorization Number.

Credit Policy:

  • In order to offer our low prices, all orders must be prepaid with VISA, MasterCard, Discover or American Express credit card . 
  • PO's are only accepted from established, approved school districts & Government agencies
  • We do not ship COD.

 

Prices are subject to change without notice.