Refund policy

Return & Refund Policy

We want you to be happy with your trophy or award. If something isn't right, here's how returns work.

Return window
You have 14 days from the date of delivery to request a return or exchange. Where a return period is indicated, no returns will be accepted beyond that period.

Eligibility
Items must be unused, in their original condition, and in the original packaging to qualify for a return. Because most of our products are made to order — engraved plates, custom text, personalized acrylic pieces, and similar — custom or personalized items can only be returned if they arrive damaged or defective, or if we made an error on the order. Standard stock items (blanks, generic trophies, hardware) without customization can be returned under the standard policy above.

How to request a return
Contact us at trophyman@trophyman.com or within 14 days of delivery with your order number and the reason for the return. We'll confirm eligibility and provide return instructions.

Damaged or incorrect orders
If your order arrives damaged or isn't what you ordered, contact us right away. With prior authorization, we'll arrange a repair or replacement at no cost to you — this applies regardless of customization.

Return shipping
For non-defective returns, the customer is responsible for return shipping costs, and for using a shipping carrier capable of providing proof of delivery. Returns must be properly packed and fully insured by the customer. Shipping charges are not refundable.

Refunds
Once we receive and inspect the returned item, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within [5–10 business days]. Approved exchanges ship once the returned item is received.